Refund & Cancellation Policy

Last updated 2026-10-13

Plain version: you can cancel whenever you like, you keep what you already paid for, and if something has genuinely gone wrong we would rather fix it than argue.

How the membership renews

A Kinjaz Dojo membership is a recurring subscription. It renews automatically at the end of each billing period — monthly or annually, depending on the plan you chose — using the payment method on file, and continues until you cancel. The price and billing period are shown before you pay and on your receipt.

How to cancel

Cancel any time from Cancel membership on your membership card. Choose a reason, review your end date and confirm. Manage billingopens the Stripe customer portal for payment issues and other billing changes. Cancelling stops the next renewal.

You keep access until the end of the period you have already paid for. Cancelling on the last day of a month does not cut you off that day, and cancelling on the first day does not extend you a month.

Cancelling during a pause keeps that pause in place and does not extend paid class access. Your confirmation shows the dates that apply. If an invoice is still open, use Manage billing or contact us to cancel; cancellation does not erase an existing balance.

Refunds

We do not automatically refund the unused part of a billing period, because cancelling leaves your access switched on until that period ends — you keep what you paid for rather than getting it back.

We do refund, without argument, when:

• you were charged after cancelling;
• you were charged twice for the same period;
• a technical fault on our side kept you from using the membership for a meaningful part of the period and we could not fix it;
• the charge was not made by you (see below).

Outside those cases, you’re welcome to write to us. Tell us what happened and we’ll review your request.

Charges you did not make

If you see a Kinjaz Dojo charge you do not recognise, contact us at anthony@kinjaz.com. We can help identify the charge and review a refund. You can also contact your bank if you need help with an unfamiliar charge.

Price changes

If we change the price of an existing membership, we will tell you before it takes effect, and you will have the chance to cancel first. Members on legacy pricing keep it unless they change plan themselves. Cancelling and rejoining later starts a new membership at the current price — an older rate cannot be picked back up once it has lapsed.

Free trials, when offered

If a free trial is offered at checkout, it is for new members who have never had a subscription. A card is required. The trial length and recurring monthly or annual price are shown before you join. Cancel before the trial ends to avoid the first charge; otherwise your chosen plan renews automatically until you cancel. Your membership card shows the trial end date. Gift memberships do not include a free trial.

Contact

Refund and cancellation questions: anthony@kinjaz.com. Billing is operated by Kinjaz LLC. Card details are handled by Stripe and are never stored on our servers.